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高校图书馆现代参考咨询服务的特点体现在服务观念、信息源、服务方式、服务手段、服务范围、服务对象、服务人员等方面。当前,高校图书馆现代参考咨询服务中存在服务体系建设参差不齐、思维落后、缺乏人才、服务效率低、缺乏深层次服务项目等问题,为创新高校图书馆现代参考咨询服务,应完善咨询体系,加强沟通交流,创新思维,建立网络服务系统,提高服务人员的专业水平,发展深层次业务。
The characteristics of the modern reference service of university library are reflected in the concept of service, information source, service mode, service means, service scope, service object, service personnel and so on. At present, there are some problems in the modern reference service of university libraries, such as uneven service system construction, backward thinking, lack of qualified personnel, low service efficiency and lack of deep service projects. In order to innovate the modern reference service of university library, the consultative system should be improved , Strengthen communication, innovative thinking, the establishment of network service system, improve the professional level of service personnel, the development of deep-level business.