在中国工程机械市场逐步稳定的今天,除了持续的产品开拓,针对后市场领域的创新更将成为企业突破的重点。但就目前现状来看,即便个别主机企业能够做到让用户满意,但大部分主机企业的售后服务似乎并没有得到好评。响应不及时、维修技能不精准、服务人员态度不好等问题层出不穷,甚至导致了用户的不断流失,这其中维修技能可谓是最核心且最根本的问题。在设备维修方面,起初,由于主机企业在售后设备保修、新机保养等方面的优惠政策或者说约束,因产品不同,用户普遍会选择主机企业或代理商进行维修,以确保 In China’s construction machinery market is gradually stabilized today, in addition to continuous product development, innovation in the field for the post-market will become the focus of business breakthroughs. However, the current status quo, even if individual host companies can do to make users satisfied, but most of the host company’s after-sales service does not seem to have been well received. Incomplete response, maintenance skills are not accurate, the attitude of service personnel and other issues after another, and even led to the continuous loss of users, of which maintenance skills can be described as the most core and most fundamental problem. In equipment maintenance, initially, due to the host business in the aftermarket equipment warranty, maintenance and other aspects of the new machine preferential policies or constraints, due to different products, users generally choose the host business or agents to repair, to ensure that