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伦敦火车站可以说是世界上最繁忙的交通枢纽之一,世界各地的人来英国旅游,几乎都要从伦敦出发前往其他城市。伦敦火车站分为地上、地面、地下三层,每层都有16个进出口,每天要接待两三百万人。刚建成时,因为世界各地的游客语言不通,火车站的环境又很复杂,每天坐错车要求退票改签的旅客有上千人,高峰时期一天曾有上万人赶不上车或坐错车。当时火车站的管理者集思广益,想方设法要改变这种状况。有人建议增加人手,在每个候车室、月台引导。但这种方案被否定了,因为世界各地的旅客并不
London Railway Station is arguably one of the busiest transport hubs in the world. People from all over the world travel to the United Kingdom and almost always travel from London to other cities. London Railway Station is divided into three floors on the ground, the ground and the ground, each floor has 16 import and export, to receive 2-3 million people every day. When it was first completed, there were thousands of tourists who asked for a refund on a daily basis due to the language barrier of tourists from all over the world and the complicated environment of the railway station. In the rush hour, tens of thousands of people could not catch up or take the wrong car. At that time, train station managers brainstorm, find ways to change this situation. Someone suggested to increase manpower in each waiting room, platform guide. However, such a proposal was denied because travelers from all over the world did not