M 饭店的副总经理达吾接到顾客的投诉。顾客反映自已是这家饭店的常客,但每次来饭店的时候仍被当做是第一次来,这就很难让他们有宾至如归的感觉。达吾马上找到了管理部门,要求负责人为曾经来过饭店的顾客单独建立一套电脑档案。但是 Mr. Tatsuo, the deputy general manager of M Hotel, received a complaint from the customer. The customer reflects that he is a frequent visitor to this hotel, but is still considered to be the first time he visits the hotel. This makes it hard for them to feel at home. Dawu immediately found the management department and asked the person in charge to set up a separate computer file for customers who had been to the hotel. but