随着经济全球化进程的日益加速,市场竞争不断加剧.依靠质量取得效益,已成为当今经济发展的主流.GE等世界著名企业的质量之旅,向人们展示了质量在经济发展中的战略地位和作用。质量不仅限于产品、服务的控制,而且已拓展为包括发展战略、人力资源和顾客满意、社会承诺等在内的经营质量. With the accelerating economic globalization, the competition in the market is becoming more and more intensified. Relying on the quality to gain benefits has become the mainstream of today’s economic development. The quality journey of such world-renowned enterprises as GE shows the strategic position of quality in economic development And role. Quality is not limited to the control of products and services, but also has been expanded to include the quality of management including development strategy, human resources, customer satisfaction and social commitment.