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误区之一:6SIGMA只适用于制造业。6SIGMA虽起源于世界著名制造业摩托罗拉公司,但目前已在国外许多非制造企业得到成功实施,如:服务行业的麦当劳。联想集团也成功在行政后勤职能系统、客户服务系统推行6SIGMA,对公司能源管理、配送服务等环节进行改善。误区之二:自下而上推行6SIGMA。引入6SIGMA黑带计划如同在企业内部推行ISO9000一样,必须是自上而下的推行过程。如果没有企业高层领导的支持和参与,引入6SIGMA黑带计划无法真正取得效果。联想集团在推行6SIGMA黑带计划前,首先
Misunderstanding one: 6SIGMA only applies to manufacturing. Although originated from the world famous manufacturing company Motorola, 6SIGMA has been successfully implemented in many foreign non-manufacturing enterprises such as McDonald's in the service industry. Lenovo Group also successfully implemented 6SIGMA in the administrative logistics function system and customer service system, and improved the company's energy management and delivery services. Mistakes II: Bottom up the implementation of 6SIGMA. The introduction of the 6SIGMA Black Belt Plan, like the implementation of ISO9000 within an enterprise, must be a top-down push. Without the support and involvement of top executives, the introduction of the 6SIGMA Black Belt program can not really make a difference. Lenovo Group in the implementation of 6SIGMA Black Belt plan, first of all