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近年来,台州消费维权工作紧紧围绕“化解消费纠纷,维护社会稳定,促进公众消费”的定位,积极探索消费维权新路径。特别是去年以来,努力克服体制机构改革影响,第一时间整合维权投诉热线,构建综合维权平台。今年1至5月份,举报投诉中心共接听解答咨询电话21173件,受理消费者投诉1873件、举报1055件,调解成功率97.3%,举报处理率93%,为消费者挽回经济损失418万元。做法集中体现在三方面:
In recent years, the work of consumer rights protection in Taizhou has been focusing on the orientation of “resolving consumer disputes, maintaining social stability and promoting public spending,” and actively explored new ways of safeguarding consumer rights. In particular, since last year, efforts have been made to overcome the reform of institutional and institutional reforms and the hotline for integrating human rights complaints has been consolidated in the first place to build a platform for comprehensive human rights protection. From January to May this year, Report Complaint Center received a total of 21,173 telephone answering and answering telephone calls, accepting 1,873 consumer complaints and 1055 reports of them. The success rate of mediation was 97.3%, reporting 93% of the handling rate and saving 4.18 million yuan of economic losses for consumers. Practices focused on three aspects: