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多年以来,人们就在致力于把计算机和电话两个工业融合起来,因此CTI(计算机电话集成)的雏形要追溯到很久以前。但是长期以来,彻底不同的技术、竞争的焦点不一和标准的不兼容等诸多问题一直困扰着它,直到最近,随着数百家厂商不断地提供产品——从受话器到垂直市场电话应用软件,到开发和设计工具,一直到交钥匙电话系统——人们才开始能够把计算机、电话和网络融为一体,或者说,直到今天,CTI
For years, people are working to bring together the two industries of computers and telephones, so the embryonic form of CTI (Computer Telephony Integration) goes back a long time. But for a long time, many issues such as radically different technologies, unfocused competition and standard incompatibilities have plagued it until recently, as hundreds of vendors continue to offer products - from handsets to vertical phone applications , To development and design tools, to turnkey telephony systems - and people are beginning to be able to integrate computers, phones and the Internet, or, until today, CTI