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如何能够使顾客产生合适的期望,不至于让企业为难的同时而令顾客失望？这需要企业与顾客之间的沟通。企业可以通过以下四种类型的顾客期望沟通策略来告诉顾客服务不是像顾客所期望的那样。
How to enable customers to generate the right expectations, will not let the business embarrassment at the same time disappointed customers? This requires business and customer communication. Businesses can tell customer service not as customers expect by the following four types of customer expectations communication strategy.