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在当今世界上,服务行业搞得比较出色的当推美国和日本。美国的服务业占全国总产值的近70％,占就业的近80％。美国有巨额商品贸易赤字,但1992年至1993年,服务业贸易盈余却超过600亿美元。 日本的服务业更是生机勃勃。许多服务行业的经营者为了求生存谋发展,千方百计探究消费者显性或隐性需求,绞尽脑汁提高服务质量。随着日本经济的蓬勃发展,独身者和就业妇女人数不
In today’s world, the service industry has done a good job pushing the United States and Japan. The U.S. service industry accounts for nearly 70% of the country’s total output value and accounts for nearly 80% of employment. The United States has a huge commodity trade deficit, but from 1992 to 1993, the service industry’s trade surplus exceeded 60 billion U.S. dollars. Japan’s service industry is even more vibrant. In order to survive and seek development, many service industry operators have done everything possible to explore consumer explicit or implicit needs, racking their brains to improve service quality. With the booming Japanese economy, the number of singles and employed women is not