投注站处理彩民抱怨投诉的程序认真谦和倾听投诉和建议彩民陈述投诉理由时,不得随意打断,让彩民把话讲完,以避免影响其情绪。要认真倾听,准确记忆,尽量做到不让彩民重述,以免冲突。适时给予彩民回应,表明对彩民反映问题的关注和重视。注意对事件全过程进行仔细询问,语速不宜过快,要做详细记录。对投诉者表示同情和理解以真诚的态度对投诉彩民表示同情,并对彩民表示歉意。无论性 Betting station to deal with complaints Lottery complaints process Lottery people listen carefully to the complaints and suggestions Lottery statement of complaint reasons, not arbitrarily interrupted, Lottery finish, so as to avoid affecting their emotions. To listen carefully and remember accurately, as far as possible to prevent the players repeat, so as to avoid conflict. Give the Lottery timely response, indicating that the lottery to reflect the issue of concern and attention. Pay attention to the whole process of the event carefully asked, speed should not be too fast, to do a detailed record. Expressed their sympathy and understanding to the complainants and expressed their sympathy with the complacent Lottery people in a sincere manner and apologized to Lottery People. Regardless of sex