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2010年,厦航航班正常率为78.62%,居全民航第二,并先后有6个月排名全民航第一位!航班正常率领先全行业平均水平2.85个百分点!厦航全年杜绝了航班大面积延误群体性事件,顾客满意度达到95.99,同比提升了3.69;有效投诉率百万分之零点零七,在民航各主要航空公司中投诉率最低!确保航班正常,提升运行品质,为厦航谱写“十一五”精彩篇章挥毫浓浓一笔,也为再创辉煌“十二五”添加一块厚重基石!
In 2010, the normal rate of Xiamen Airlines flights was 78.62%, ranking second in civil aviation, and has six months ranked the first civil aviation! The normal rate of flights leading the industry average of 2.85 percentage points! Xiamen Airlines to eliminate flights throughout the year Large-scale delaying mass incidents, customer satisfaction reached 95.99, an increase of 3.69% over the previous year; effective complaint rate of 0.07ppm, the lowest rate of complaints among all major airlines in CAAC; ensure normal flights and improve operational quality; Xiamen Airlines to write “Eleventh Five-Year ” wonderful chapter brush a thick sum, but also to create brilliant “Twelve-Five” add a heavy foundation!