顾客满意度是指顾客对其要求已被满足的程度的感觉,它是企业服务工作的目标,也是企业成功的动力,几乎可以说是左右企业生存发展重要因素之一。顾客满意度作为顾客满意的量化统计指标,描述了顾客对产品(服务)的期望值和实际感受值之间的差异。顾客满意度调查是“以顾客为关注焦 Customer Satisfaction refers to the extent to which customers have met their requirements. It is the goal of corporate service work and the motivation for business success. It can be said that it is almost an important factor in the survival and development of an enterprise. Customer Satisfaction as a quantitative statistical indicator of customer satisfaction describes the customer expectations of the product (service) and the actual value of the difference between. Customer Satisfaction Survey is "Customer Focus