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美国先进数字信息公司(ADIC)专门从事数据存储管理产品的开发、生产和销售、在全球的自动磁带库装机量超过了85000个单元,存储管理软件超过4000个站点,它的客户名单中包括了全球1000强的企业。为了给全球的客户提供优质服务,ADIC 公司建立了全球技术支持服务体系。2001年,ADIC 的全球业务增长了58%。2002年4月初,ADIC 总裁兼首席执行官 Peter Van Oppen 宣布将增加对中国的投资,其中一个投资重点就是服务,因此,记者采访了 ADIC 公司区域发展经理韦诗理。据韦诗理介绍:ADIC 的全球服务体系包括四个部分:ADIC 技术协助中心(ATAC)、存储设备硬件服务、存储管理软件服务和培训服务。它的服务范围覆盖了各
Advanced Digital Information Corporation (ADIC) specializes in the development, production, and sales of data storage management products, with over 85,000 automated tape library installations worldwide, and more than 4,000 storage management software applications. Its customer list includes Global 1000 companies. In order to provide quality services to customers around the world, ADIC has established a global technical support service system. In 2001, ADIC’s global business grew by 58%. At the beginning of April 2002, ADIC president and CEO Peter Van Oppen announced that he would increase investment in China. One of the investment priorities was service. Therefore, the reporter interviewed Wei Shili, regional development manager of ADIC Corporation. According to Wei Shili, ADIC’s global service system includes four parts: ADIC Technical Assistance Center (ATAC), storage device hardware service, storage management software service and training service. Its service coverage covers each