在商店里,有的顾客之间发生口角,甚至吵闹,直接影响了营业员的正常服务和其他顾客的购买,遇到这种情况,应当怎样处理呢? [解决办法]商店是体现社会主义道德风尚的场所。我们服务员应当做社会主义新风尚、新道德的宣传员。遇到上述情况,营业员不能袖手旁观,更不能激化矛盾,而要主动调解,以加快售货速度。要尊重顾客,以理服人,以情动人,只有这样,才能收到 In a shop, some customers have an argument or even a quarrel, which directly affects the normal service of the salesperson and the purchase of other customers. What should be done in this situation? [Solutions] The store is a symbol of socialist morality Place. Our waiters should be promoters of new socialist trends and new ethics. In the face of the above situation, salespersons can not stand by, nor can they intensify conflicts, but must take the initiative to mediate in order to speed up the speed of sales. To respect customers, to convince people, to love people, only in this way can they receive