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卓有成效的管理者一般在作出对组织有效的决策方面高人一筹。更为可贵的是,他不但知道在什么时候作出这种承诺,他们更知道在哪一个时刻打破这种承诺。
Effective managers generally excel at making effective decisions about the organization. More valuable, he not only knew when to make such a promise, but also knew at what moment to break that promise.