近几年讲模型和方法论的IT厂商日益增多,比如IT服务管理,有ITIL的10大流程垫底,许多软件厂商开发出一个又一个模型,对企业数据中心、信息平台的运维服务,给出一个漂亮的框架,用以说明事件处理、服务水平、变更管理的要领。此外,还出现了更多的方法论模型,比如著名的软件能力成 In recent years, there have been more and more IT vendors focusing on models and methodologies, such as IT service management. At the bottom of ITIL’s top 10 processes, many software vendors have developed one model after another, and provided operational and maintenance services for enterprise data centers and information platforms A beautiful framework to illustrate event handling, service levels, change management essentials. In addition, more methodological models have emerged, such as the well-known software capabilities