服务性企业管理人员高度重视服务质量,才会根据顾客的期望,确定服务质量标准。一、高度重视服务质量不少企业管理人员并不关心服务质量。他们更重视营业收入、成本费用、利润等较易计量的经营指标。目前的会计制度可精确地记录营业收入、成本费用、利润数额,却无法精确地计量优质服务 Service management personnel attach great importance to service quality and determine the service quality standards based on customer expectations. First, pay great attention to the quality of service Many corporate management personnel do not care about service quality. They attach more importance to operating indicators such as operating income, costs, and profits that are easier to measure. The current accounting system can accurately record operating revenue, cost, and profit, but it cannot accurately measure quality services.