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在现代组织中,培训是管理者必须熟悉和承担的职责,特别是质量经理。由于质量问题具有综合性、复杂性的特点,使得其涉及的工作面宽、职能和层次多,为了协同解决质量问题,质量经理应当传递质量相关的理念、知识和工作方法,建立质量工作的沟通平台,成为质量管理的“教练”。质量经理知识大纲第20章主要介绍培训的含义与价值,培训需求的识别方法,培训策划与实施过程的相关要求和技能,以及培训
In modern organizations, training is a responsibility that managers must be familiar with and undertake, especially quality managers. Due to the comprehensiveness and complexity of the quality problems, it involves a wide range of tasks, functions and levels. In order to solve the quality problems synergistically, the quality manager should communicate quality-related concepts, knowledge and working methods and establish communication of quality work Platform, Become a Quality Management “Coach ”. Chapter 20 of Quality Manager’s Syllabus focuses on the meaning and value of training, the identification of training needs, the requirements and skills related to training planning and implementation, and training