随着医疗服务理念的进一步发展,患者和家属对医疗知识的了解和自我保护意识逐渐增强,患者不再是被动的医疗行为接受者,而是成为医疗活动的共同参与者和决策者。然而良好的医患沟通不仅可以大大减少医疗纠纷、提高服务质量还可以推动和谐社会的发展,创造良好就医环境。 With the further development of the concept of medical service, patients and their families have a growing awareness of medical knowledge and awareness of self-protection. Patients are no longer recipients of passive medical behaviors, but become co-participants and decision-makers of medical activities. However, good communication between doctors and patients not only can greatly reduce medical disputes, but also improve the quality of service can promote the development of a harmonious society and create a good medical environment.