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CTI技术是将因特网和电话网融合的新兴技术。文章重点阐述了CTI(computertelephonyintegration)的形成及发展 ,介绍了CTI的标准 ,最后通过分析一个方案实例 ,介绍了CTI在电子商务中的应用。
CTI technology is emerging technology that blends the Internet with the telephone network. This article focuses on the formation and development of CTI (computertelephony integration), introduces the CTI standards, and finally analyzes the application of CTI in e-commerce by analyzing a program example.