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目的分析江山市疾病预防控制中心每年一度的满意度调查结果,评估服务对象的满意度和影响因素。方法根据浙江省绩效考核要求,对县CDC职工、社会公众和相关部门发放调查表并统计分析。结果 2009—2011年总体满意率单位职工为95.5%、社会公众为90.0%,相关部门为84.9%,满意率逐年提高;满意度较高的项目为“履行基本职责”、“完成政府交付的任务”、“规范开展服务项目”、“工作作风”和“执行能力”;整体上,职工满意度>社会公众>相关部门。结论江山市CDC满意度达到绩效考核≥90%的要求,应推进人才建设,加强部门沟通,进一步提高服务水平和质量。
Objective To analyze the annual satisfaction survey results of Jiangshan Municipal Center for Disease Control and Prevention and evaluate the satisfaction and influencing factors of service targets. Methods According to the requirements of performance appraisal in Zhejiang Province, questionnaires were distributed to county CDC staff, the public and related departments and statistically analyzed. Results The overall satisfaction rate of employees in 2009-2011 was 95.5%, the public was 90.0% and the relevant departments were 84.9%, the satisfaction rate increased year by year. The projects with higher satisfaction were “fulfilling basic responsibilities”, “completing the government Delivered tasks ”, “ to carry out service projects ”, “ style of work ”and “ executive ability ”; overall, employee satisfaction> social public> relevant departments. Conclusion The satisfaction of CDC in Jiangshan City meets the requirement of ≥90% of performance appraisal. The construction of talents should be promoted, the communication between departments should be strengthened, and the service level and quality should be further improved.