怨气,是因某种需要没有得到满足或某种行为遭到挫折而产生的一种消极情绪,若得不到及时控制和调适,轻则出怨声恨语,重则破罐破摔,爆发攻击行为。因此,及时、巧妙、有效地化解下属的怨气,凝聚人心,是一种领导艺术。一、教之以道,养其性古人讲:“德是立身之本”,“以德润身,才能百毒不侵”。有些人经常产生怨气,往往与其道德水平不高有关,消除其 Grievances are a kind of negative emotion resulting from some kind of unmet need or setback of some kind of behavior. If not controlled and adjusted in time, they will complain and hate words, while they will break cans and break and attack attacks will occur. Therefore, it is a kind of leadership art to promptly, skillfully and effectively dissolve the grievances of subordinates and unite people. First, to teach the Road, raise their ancients said: “Germany is the foundation of this”, “Germany moistens the body, in order to hundred perpetuated.” Some people often have grievances, often related to their moral level is not high, to eliminate it