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主要论述网络信息服务实行全面质量管理的意义、原则和实施途径;倡导以全面质量管理提高信息服务的质量,更好地为用户服务。
Mainly discusses the network information service implementation of total quality management significance, principles and implementation ways; Advocates the total quality management to improve the quality of information services and better serve the user.