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分析了基于顾客导向的管理模式的关键活动,提出了有效地进行这些活动的方法,介绍了基于顾客导向的管理模式的关联结构。
This paper analyzes the key activities of the customer-oriented management model, proposes methods for effectively carrying out these activities, and introduces the association structure based on the customer-oriented management model.