结合我国公共管理发展现状,将精益六西格玛应用于公共管理工作当中,分析了实施精益六西格玛管理的具体流程。以A市民政部门为例,选取了服务质量为关键质量特性,建立了基于DMAIC模式的服务工作改进模型,通过数据收集、梳理、测量,寻找服务过程中的缺陷并进行改进,进而提高服务质量,为制定标准化服务体系提供参考。 Combined with the current situation of public management in our country, we apply Lean Six Sigma to public management and analyze the concrete process of implementing Lean Six Sigma. Taking Civil Affairs Department of A City as an example, this paper chooses quality of service as the key quality characteristic and establishes a service improvement model based on DMAIC mode. Through data collection, carding and measurement, it finds defects in service process and improves it so as to improve service quality , To provide a reference for the development of standardized service system.