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对护士来说沟通是一种艺术,通过良好的沟通,护士可以游刃有余地处理好工作中各种人际关系,识别和满足患者的需要,因而每一位护理人员都应学习并在护理实践中应用。据相关资料报道对308例患者投诉、105例医疗纠纷分析发现,属费用问题的占47%,属态度问题的占29%,由此可见患者关注
Communication to nurses is an art. With good communication, nurses can deal with all sorts of interpersonal relationships at work and identify and meet the needs of patients. Therefore, every nurse should learn and apply in nursing practice . According to the relevant information reported on 308 patients complained that 105 cases of medical disputes analysis found that 47% are cost problems, attitude is a problem of 29%, which shows the patient’s attention