管理咨询业跨国公司为获取更大的市场份额和超额利润,往往会通过自己在知识信息、客户资源等方面的优势地位,对客户实施垂直约束行为。相比水平垄断而言,通过对客户的垂直约束行为来获得更强有力的市场地位,管理咨询业跨国公司付出的成本代价更小,方式上更加灵活隐蔽。但目前这类活动在我国并未受到足够的重视,为此,文章针对管理咨询服务业在客户服务中的特殊性,在研究管理咨询业跨国公司的垂直约束途径及其行为发展模式的基础上,提出了我国客户企业应对垂直约束和实现良性健康发展的相应建议。 In order to gain greater market share and excess profits, MNEs often exert vertical restraints on their clients through their predominance in knowledge and information, customer resources and so on. Compared with the horizontal monopoly, through the vertical restraint on customers to obtain a more powerful market position, management consulting MNCs to pay the cost of smaller, more flexible way to conceal. However, at present, such activities are not paid enough attention in our country. Therefore, based on the vertical restraint way and the behavioral development mode of the management consulting multinationals, this article aims at the particularity of the management consulting services in customer service. , Proposed the corresponding suggestion that our country customer enterprise should deal with the vertical restraint and realize the benign and healthy development.