不能让客户眼里有沙子,这是目前中国电信落实“诚信服务,放心消费”年活动的真实写照。近年来,中国电信高度重视服务质量的提升,在电信用户、业务量不断增加的情况下,服务质量也在不断提高。2006年,对31个省区、市、221个本地网、1045个营业厅进行了明查暗访;对210个本地网10000号进行了月度测评并进行了两次用户满意度调查,强化服 Can not let the eyes of customers have sand, which is China Telecom to implement “good faith service, rest assured consumption,” a true portrayal of the activities. In recent years, China Telecom attaches great importance to the improvement of service quality. With the increasing number of telecom users and service volume, service quality is also constantly improving. In 2006, a total of 221 local networks and 1,045 sales offices in 31 provinces, autonomous regions and municipalities were investigated and investigated. Monthly surveys of 210 local networks were carried out and two user satisfaction surveys were conducted.