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港口企业构建港口服务标准体系,实现服务质量目标化、服务方法规范化和服务过程程序化是港口企业管理者追求的目标一、港口服务标准体系构建的方法1.构建依据就企业标准体系来讲,我国现行的国家标准有《企业标准体系实施指南》(GB/T 13017—2008)、《技术标准体系》(GB/T 15497—2003)、《管理标准和工作标准体系》(GB/T 15498—2003)。就服务业标准体系来讲,我国现行的国家标准有《服务业组织标准化工作指南》(GB/T 24421—2009)。
Port enterprises to build port service standards system, to achieve the goal of service quality, service standardization and service process is the goal pursued by the port business managers First, the port service standard system to build the method 1. Construction basis In terms of the enterprise standard system, The current national standards in our country are: Implementation Guide for Enterprise Standard System (GB / T 13017-2008), Technical Standard System (GB / T 15497-2003), Management Standard and Work Standard System (GB / T 15498- 2003). In terms of the service industry standard system, the current national standard in our country is Guiding on the Standardization of Service Organizations (GB / T 24421-2009).