项目单位:浙江杭州市萧山区供电公司项目背景:效率低下的业扩报装不能满足萧山区快速增长的业扩需求供电公司可控环节用时短,却总是“背黑锅”利益相关方环节难控,致业扩周期过长社会责任根植推动工作思路创新树立责任边界理念,明确业扩效率低下问题原因和责任主体。传统上,出现业扩报装问题后,供电企业发现和解决问题的焦点主要是客户的投诉和自身服务水平的提升。实际上,业扩报装涉及诸多利益相关方,每一方都对报装效率负有相应的责任。因此 Project Implementation Agency Xiaoshan District Power Supply Company, Hangzhou City, Zhejiang Province Project Background: Inefficient expansion of industrial equipment can not meet the rapidly expanding demand of Xiaoshan District. Controllable links of power supply companies are short-lived but are always “stinky” stakeholders Difficult to control, resulting in a long period of industry expansion Social responsibility Rooted in promoting the work of thinking Innovation to establish the concept of responsible border, clear expansion of the low efficiency of the cause of the problem and the main responsibility. Traditionally, the focus of the power supply enterprises in finding and resolving problems arises mainly from the complaints of their customers and the improvement of their own service level after the introduction of their problems. In fact, the industry expansion report involves many stakeholders, each party has a corresponding responsibility for the efficiency of the newspaper. therefore