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目的:针对中医医院门诊工作特点,制定出管理措施。方法:采取加强制度建设、严格质控管理、突出中医特色、增强服务意识、开展人性化服务、妥善处理患者投诉等多种途径,实现门诊服务模式的转变和服务质量的提高。结果:通过各项管理措施的落实,医院门诊质量与数量指标均较前明显进步。结论:中医医院门诊管理是医院管理的重要组成部分,其核心是质量管理,在具体实施中必须坚持把患者的需求置于首位。
Objective: According to the characteristics of outpatient clinic in Chinese medicine hospital, formulate management measures. Methods: To strengthen the system construction, strict quality control management, highlight the characteristics of traditional Chinese medicine, enhance service awareness, carry out human services, and properly handle patient complaints and other means to achieve change in outpatient service mode and improve service quality. Results: Through the implementation of various management measures, the quality and quantity indices of outpatient clinics in hospitals were significantly improved compared with the previous period. Conclusion: Outpatient management of TCM hospitals is an important part of hospital management. The core of quality management is hospital management. In the specific implementation, patient needs must be kept in the first place.