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通过标准化提升金融服务质量,是上海国际金融中心建设的重要内容,也是改善民生的重要途径。由上海保监局、市质量技术监督局、市金融系统精神文明建设委员会、市交通与港口管理局等部门共同立项,上海质量管理科学研究院、上海市保险同业公会共同研制的上海市地方标准《机动车辆保险理赔(物损)服务质量规范》(以下称《规范》)4月
Improving the quality of financial services through standardization is an important part of the construction of Shanghai’s international financial center and an important way to improve people’s livelihood. Shanghai Municipal Bureau of Quality Supervision, the Shanghai Municipal Bureau of Quality Supervision, Shanghai Municipal Bureau of Insurance jointly developed by the Shanghai Municipal Quality Management Science Institute, the Shanghai Municipal Insurance Industry Association jointly developed by the Shanghai Insurance Regulatory Bureau, the Municipal Bureau of Quality and Technical Supervision, City Financial System Spiritual Civilization Construction Committee, City Traffic and Port Authority and other departments jointly initiated the “ Motor Vehicle Insurance Claim (Physical Damage) Service Quality Specification (hereinafter referred to as the ”Code") April