“企业即人,成也在人,败也在人。”一个企业热切投入工作的敬业员工越多,这个企业的产品质量、服务质量就越高,企业也更具有竞争力。正因如此,新版《卓越绩效评价准则》将“人力资源”的评分标准增加了20分。那么,我们企业的“人力资源”工作做得怎样?8月17日,本刊与市质协会员部联合召开了“服务企业人力资源于服务质量座谈会”。 “The enterprise is human, the human is also human, the defeat is human.” “The more dedicated employees that an enterprise earnestly puts into work, the higher the product quality and service quality of this enterprise and the more competitive enterprise. For this reason, the new ”Guidelines for Performance Excellence“ adds 20 points to the ”Human Resources“ rating. So, our business ”human resources “ work done? August 17, the magazine and the municipal association member jointly held ”service enterprise human resources in the service quality forum ".