一个产品之所以被反复投诉,主要有两方面原因:一是产品本身的质量不好,遭到顾客第一次投诉后,产品的质量仍然没有得到改善或显著改善,因而遭到顾客第二次、第三次甚至是连续投诉;二是产品质量还可以,但企业提供的服务不好,而该产品又恰恰是以服务作为其主要卖点的,因此消费者会 The reason why a product is repeatedly complained, there are two main reasons: First, the quality of the product itself is not good, was the customer’s first complaint, the quality of the product has not been improved or significantly improved, which was the customer a second time , The third or even a continuous complaint; Second, product quality can be, but the service provided by enterprises is not good, and the product is precisely the service as its main selling point, so consumers will