本文基于 OECD各成员国所制定的并实施的成功的公共服务创新措施和实践战略 ,提出了一个有关公共服务改革管理的框架。在明确了公共服务面临的来自内部和外部的严峻挑战的基础上 ,指出了进一步改善公共服务的改革方向 Based on successful public service innovation measures and practical strategies developed and implemented by OECD member countries, this paper proposes a framework for the reform of public service management. On the basis of clearly defining the severe internal and external challenges facing public services, the paper points out the reform direction for further improving public services