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Based on the analysis of the common limitations of business process management (BPM) methodologies and the requirements of small and medium sized-enterprises (SMEs), the importance of a “performance construct” of BPM methodologies is identified, a six-phase performance-driven BPM methodology for the production and operation processes of Chinese SMEs is developed. A case study on the process management of a medium-sized enterprise shows a successful example of running the methodology.
Based on the analysis of the common limitations of business process management (BPM) methodologies and the requirements of small and medium sized-enterprises (SMEs), the importance of a “performance construct ” of BPM methodologies identified, a six-phase performance-driven BPM methodology for the production and operation processes of Chinese SMEs is developed. A case study on the process management of a medium-sized enterprise shows a successful example of running the methodology.