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目的:通过在静脉用药调配中心(PIVAS)推行品管圈活动,减少药物调配差错,保障患者用药安全,提高医院药事管理水平。方法:引入品质管理概念,运用多种统计方法,按照品管七大手法来解决实际工作中的问题。结果:PIVAS药物调配过程的差错由改善前的平均每月34.00例降低至改善后的平均每月17.17例。结论:将品管圈的改善方法运用于PIVAS的药物调配质量管理中,可以极大发挥整个科室团队协作能力,减少药物调配差错,提高药物调配质量,降低工作过程中的风险。
OBJECTIVE: To reduce drug misallocation, ensure drug safety for patients and improve the management level of hospital pharmacy through the implementation of quality control circle at PIVAS. Methods: Introducing the concept of quality management, using a variety of statistical methods, in accordance with the quality control of seven practices to solve practical problems. RESULTS: The error in the PIVAS drug delivery process was reduced from an average of 34.00 cases per month before improvement to an average of 17.17 cases per month after improvement. Conclusion: Applying the improved method of quality control to the quality management of PIVAS can greatly exert the teamwork ability of the entire department, reduce the error of drug allocation, improve the quality of drug blending and reduce the risk during the work process.