20世纪80年代新公共管理理论产生于西方发达国家,该理论体现了以顾客需求为导向、尊崇顾客主权、坚持服务取向、注重提高顾客满意度的发展趋势。本文分三部分引出新公共管理理论背景,其次介绍新公共管理理论的主导思想,结合新公共理论的特征对我国公共管理的启示。 The theory of new public management emerged in the western developed countries in the 1980s. The theory embodies the development trend of taking the customers ’needs as the guide, respected the customers’ sovereignty, insisting on the service orientation and focusing on improving customer satisfaction. This article leads to the new public management theory background in three parts. Secondly, it introduces the dominant ideology of new public management theory and the enlightenment of our country’s public management based on the characteristics of the new public theory.