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根据国家卫生和计划生育委员会的调查数据显示,2013年全国有73亿人被医疗机构的门诊部所接待,发生了大约7万件的医疗纠纷,虽然在就诊数量中医疗纠纷所占的比重并不高,但每一起医疗纠纷都会对目前紧张的医患关系起到推波助澜的作用,而导致大量医疗纠纷的主要因素之一就是医生和患者之间缺乏沟通、产生了严重的沟通障碍。这在某一程度上给人们带来了不利的影响,使医患之间信任度降低,同时也会阻碍医患关系的和谐发展。
According to the survey data from the National Commission on Health and Family Planning, in 2013, 7.3 billion people in the country were received by outpatient clinics of medical institutions and about 70,000 medical disputes occurred. Although the proportion of medical disputes in the number of medical consultations and However, every medical dispute plays a role in fueling the current tense relationship between doctors and patients. One of the major factors leading to a large number of medical disputes is the lack of communication between doctors and patients, resulting in serious communication problems. To a certain extent, this has brought unfavorable effects on people, reduced the trust between doctors and patients, and hindered the harmonious development of doctor-patient relationship at the same time.