随着国内计算机产业的迅猛发展,计算机用户也逐渐走向成熟,他们对产品尤其对与产品紧密相关的服务有了更新的认识和更高的要求。对于眼下的IT厂商而言,提供真正适合用户需求的支持与服务已经不是一件容易的事了,因而服务领域各路诸侯之间的竞争也变得越来越激烈精彩。最近康柏电脑公司推出了一种“关怀服务包”(CarePaq)。以前只听说过“软件包”、“工具包”之类的包,现在服务也打了包。“关怀服务包”最大的特点 With the rapid development of the domestic computer industry, computer users are gradually becoming mature. They have updated understanding and higher requirements for products, especially services closely related to products. For the current IT vendors, providing support and services that truly suits the needs of users is no longer an easy task. Therefore, the competition between the various services in the service sector has become increasingly fierce and exciting. Recently Compaq Computer introduced a CarePaq. Previously only packages such as “packages” and “toolkits” were heard, and services are now packaged. The biggest feature of “caring service package”