行李运输是民用航空运输的一个重要组成部分,行李运输质量也一直是航空公司与旅客共同关注的话题。随着运输量的逐年递增,特别是南航战略转型的不断推进、枢纽建设加快,网络中转产品被越来越多的旅客接受,行李运输差错类投诉已超越航班不正常服务类的投诉,甚至已经超过了乘机人数的增长比例,成 Luggage transport is an important part of civil air transport. The quality of baggage transport has also been a topic of common concern for airlines and passengers. With the continuous increase of traffic volume, especially the continuous progress of the strategic transformation of China Southern Airlines, the construction of hubs has been accelerated, the network transit products have been accepted by more and more travelers, the baggage transport error complaints have surpassed the complaints of abnormal flight services, More than the proportion of the growth in the number of passengers, into