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国网山东胶州供电公司坚持“优质、方便、规范、真诚”的服务理念,积极创建四个机制、一个中心和两个评价体系的“412”客户服务体系。找出客户服务热点、难点问题,制定服务流程优化方案和具体改进措施,不断提高服务品质。优质服务是供电企业的生命线。国网山东胶州供电公司(简称:胶州公司)坚持“优质、方便、规范、真诚”的服务理念,积极创建四个机制、一个中心和两个评价体系的“412”客户服务体系,即建立健全优质服务运行管理机制、服务保障机制、监督考核机制和激励约束机制等4个机制,实
State Grid Shandong Jiaozhou power supply company adhere to the “high quality, convenience, standardization, sincerity,” the service concept, and actively create four mechanisms, a center and two evaluation system “412 ” customer service system. Identify customer service hot spots and difficult issues, formulate service process optimization plans and specific improvement measures, and continuously improve service quality. Quality service is the lifeblood of power supply enterprises. State Grid Shandong Jiaozhou Power Supply Company (referred to as: Jiaozhou company) adhere to the service concept of “high quality, convenience, standardization and sincerity”, and actively create four mechanisms, a center and two evaluation system “412 ” customer service system , That is, establishing and perfecting four mechanisms of quality service operation and management mechanism, service guarantee mechanism, supervision and examination mechanism and incentive and restraint mechanism, etc.