把企业电话处理中心接入Web是计算机电话通信技术的颇有前途的应用,这样不仅可以降低费用,而且还能及时反馈用户和企业的信息。但是,无论以往的经验还是目前的技术水平都阻碍了企业全面发掘Web的潜能。利用Web来寻找用户,对企业来讲是一种极有价值的方式。新的软件可以让潜在用户通过Web得到所需产品的信息,然后电话处理中心可以让业务人员通过电话同潜在用户取得联系。为了把一般的浏览者变成真正的用户,企业需要获得对其产品感兴趣的人的名单,然后迅速展开销售攻势。但开发这 Connecting an enterprise telephony processing center to the Web is a promising application of computer telephony, which not only reduces costs but also provides timely feedback to users and businesses. However, neither past experience nor the current state of technology has hindered companies from fully exploiting the potential of the Web. Using the Web to find users is a valuable way for businesses. The new software lets potential users get the information they need on the Web, and the call center can then let business people get in touch with potential users over the phone. To turn ordinary viewers into real users, businesses need to get a list of people who are interested in their products, and then quickly launch a sales offensive. But developing this