阐述港澳地区公共图书馆应用“超市化”管理,具有舒适休闲的服务环境、人性化与情感化的服务管理、人工与自助兼备的服务形式、共建共享的服务资源、丰富多样的服务内容等服务特色,分析在服务管理、资源建设、读者管理、馆员素质等方面的经验和启示,提出一些看法和建议。 Elaborating on the application of “supermarket management” in public libraries in Hong Kong and Macao, with comfortable and comfortable service environment, humane and emotional service management, man-made and self-help service forms, co-construction and sharing of service resources, and diversified services Content and other service features, analysis of service management, resource construction, management of readers, librarians quality and other aspects of experience and inspiration, put forward some views and suggestions.