美国沃马持公司,每一个经理人员都用上了刻有“我们信任我们的员工”字样的别针。在该公司,员工包括最基层的店员都被称为合伙人,同事之间因信任而跃入志同道合的合作境界。最好的主意来自这些合伙人;而把每一个创意推向成功者,也是这些受到信任的合伙人。这正是沃马特从一家小公司一举发展成为美国最大的零售连锁集团的秘诀之一。信任是未来管理文化的核心,信任还会带来罗森塔尔效应。美国心理学家罗森塔尔 Everyone at U.S. Woma Holdings has used the pin with the words “We trust our employees.” At the company, employees, including the lowest level store staff, are called partners. Co-workers leap into a like-minded partnership realm of trust. The best ideas come from these partners; and it is these trusted partners who bring every idea to the winner. This is one of the secrets that Womatt has developed from a small company to become the largest retail chain group in the United States. Trust is the core of the future management culture. Trust will also bring about the Rosenthal effect. Robert Rosenthal