论文部分内容阅读
目的对北京市顺义区医院开展药学服务的工作情况进行总结,并从实践中获得体会。方法回顾性分析,结合实践对各项药学服务工作进行总结。结果2004年开始门诊药房零距离服务模式,实行柜台式发药,使投诉率由原来的8%降至2%以下,满意率96%以上,药师发药出错率基本为0。药物咨询开展了七八年,仅2005年,院内咨询200例,明确答复率为97.5%,咨询内容主要涉及合理用药(31.50%)、特殊人群用药(27.00%)和药物相互作用(16.00%)等7个方面。2004年制定了药师下临床制度,2005年至2006年12月共发现不合理用药病历98例,不合理现象遍布所有临床科室。2005年上报药物不良反应40例,其中占比例最大的药品是抗生素。结论全程化药学服务是新形势下医院药学的发展方向、工作核心;高质量的药学服务,有利于合理用药、治疗质量和整体医疗水平的提高。
Objective To summarize the work carried out by pharmacies in Shunyi District of Beijing and to gain experience from practice. Methods Retrospective analysis, combined with practice to summarize the various pharmacy services. Results In 2004, outpatient pharmacy zero distance service mode was implemented with counter drug delivery, which reduced the complaint rate from 8% to less than 2%. The satisfaction rate was over 96%, and the error rate of pharmacists was almost zero. In 2005 alone, the consultation rate was 97.5%. The consultation consisted mainly of rational use of drugs (31.50%), special population use of drugs (27.00%) and drug interactions (16.00%), And other seven areas. Pharmacists in 2004 developed under the clinical system, from 2005 to December 2006 found a total of 98 cases of irrational medical records, unreasonable phenomenon throughout all clinical departments. Reported in 2005 40 cases of adverse drug reactions, of which the largest proportion of the drug is antibiotics. Conclusion The full-service pharmacy service is the development direction and core of hospital pharmacy in the new situation. The high-quality pharmacy service is conducive to the rational use of medication, the quality of treatment and the improvement of overall medical care.