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1 美国的质量管理 质量管理起源于美国,其质量管理的发展 对世界有很大的影响。特别是在质量管理技术 与技巧方面,产生了很多理论和学派,居世界领 先地位,其主要特色是: 1.1 具有完善的质量管理体系和控制方法。 美国企业普遍实行费根堡姆博士的全面质 量管理体系,并用戴明专家的质量管理提议及 柯劳斯毕高层经理质量战略概念和朱兰博士的 质量突破理论及哈美顿的质量改进和追求卓越 理论。
1 Quality Management in the United States Quality management originated in the United States, and the development of its quality management has a great influence on the world. Especially in terms of quality management techniques and skills, it has produced a lot of theories and schools, ranking first in the world. Its main features are: 1.1 It has a perfect quality management system and control methods. American companies generally implement Dr. Feigenbaum’s total quality management system, and use Deming’s expert quality management proposal and Kolaus’s senior manager’s quality strategy concept and Dr. Zhu Lan’s quality breakthrough theory and Harmington’s quality improvement and pursuit. Theory of excellence.