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在军事物流活动中,存在着用户对服务质量的期望与物资供应机构对用户服务质量期望理解上的差异、物资供应机构确定的服务质量标准与物资供应机构对用户期望的服务质量标准理解上的差异、物资供应机构确定的服务质量标准与物资供应机构实际提供的服务质量的差异、用户期望的服务质量与用户感觉中的服务质量的差异。树立用户至上的服务理念、大力开展技巧化和差异化物流服务、建立物流服务信息系统、充分利用国家社会物流资源,是缩小差异乃至克服差异应重点关注的几个方面。
In the field of military logistics, there are some differences in users’ expectation of service quality and expectation of users’ service quality by material supply agencies, service quality standards determined by material supply agencies and service providers’ expectation of quality of service standards Differences between the quality of service standards set by the material supply agencies and the quality of services provided by the material supply agencies, the quality of service users expect, and the quality of service perceived by the users. Establishing the service concept of “customer first”, vigorously carrying out skillful and differentiated logistics services, establishing logistics service information system and making full use of national social logistics resources are the aspects that should be focused on to reduce or even overcome the differences.