北京市西单邮电局位于北京8条主要大街之一的西单北大街,服务面积2.7平方公里,服务人口约13万。服务对象中,外省市来客多,流动人口多,其中有不少国际友人。而我们营业班成员中,大部分为年轻的孩子妈妈,家务负担很重。我们当班长的如何带领班组成员搞好对外服务,便显得尤为重要。在实际工作中,我们感到,要在“爱”与“严”上下功夫,才能提高班组的凝聚力,才能搞好对外服务。 Beijing Xidan Post and Telecommunications Bureau is located in Xidan North Street, one of the eight main boulevards in Beijing with a service area of ​​2.7 square kilometers and a service population of about 130,000. Service targets, provinces and cities more visitors, more migrants, including many international friends. The majority of our business class members are young children and mothers, with heavy household duties. When we as a squad leader how to lead the team members do a good job of foreign service, it is particularly important. In practical work, we feel that we must work hard on “love” and “strictness” in order to improve the cohesion of our squad and group and improve our service to the outside world.